The rise of Web Series

We’ve been speaking on this topic in most of our speaking engagements and telling people what a great opportunity this is for small businesses as part of their small business marketing strategies.

Now Blip Tv and Dynamic logic have provided some data on the viewership of Web TV series.

According to the research, cable TV is seeing viewing drop off in this particular demographic (Blip.tv viewers) of around 9% compared to six months prior and that same demographics is watching around 26% more online video (via PC), 19% more on mobile devices and 18% more on video consoles.

Original online video content is replacing the standard TV watching time. The most common time to watch online web series is 8-11pm with 6-8pm just behind it.
banner ads were reported as being most favorable for original web series viewers (35%).
Pre-rolls came in second with just 15% stating they preferred them which means that those mid-rolls that some places are so fond of probably aren’t all that popular.
the average viewer of a web series is 33-years-old, college-educated (60%) and almost evenly divided between men (51%) and women (49%).

Social media campaigns

Live Social Media Campaigns Generate Buzz

Running real-time “live” social media campaigns is one way marketers can effectively use social networking to generate positive buzz for their brands, according to [pdf] a new report from WaveMetrix. Results from “Q3 2011 Benefits and Limits of a Social Media Fanbase” indicate that both Domino’s Pizza and Burberry have achieved impressive results from live social media marketing campaigns.

A brief review of each campaign follows.
Domino’s Takes Manhattan

In July 2011, Domino’s Pizza put up a billboard in Times Square streaming live comments from their customer feedback forms. Although comments are vetted for bad language and appropriateness, Domino’s maintains that they are otherwise unfiltered and that both negative and positive feedback will be streamed. This move is part of a global effort to improve the pizza brand’s image, following the controversial YouTube video in April 2009 showing Domino’s employees tampering with the food.

WaveMetrix analysis of consumer reaction to the new billboard shows that they perceive it to be a “brave” and “respectful” act. This is especially true given Domino’s previous experience with social media, but the brand is now using it as a tool to appear more open and honest. WaveMetrix analysis also shows that it is not just Domino’s Facebook fans who praise the new strategy, but also other internet users who are not all Domino’s customers, suggesting far-reaching engagement.

WaveMetrix analysis indicates that 12% of consumers reacting to the Times Square billboard say it is a “brave” move, four times the 3% who call it “foolhardy.”
Burberry and Twitter Get Exclusive

Burberry partnered with Twitter during this year’s London Fashion Week in September 2011 and introduced what the two companies are calling a “Tweetwalk.” Backstage photos of every look were taken at the Burberry Spring Summer 2012 show and shared with the brand’s Twitter followers right before the models hit the runway.

WaveMetrix analysis reveals that Burberry’s Tweetwalk show, which ran alongside its catwalk show, generated overwhelmingly positive buzz, before, during and after the show, with consumers impressed at their “bold” use of social media and appreciating the fact that they were seeing the Spring Summer collection before even those sitting in the front row of the show. Twitter users described their enjoyment at this feeling of exclusivity and expressed their excitement and anticipation about seeing the new collection.

Almost four in 10 (38%) consumers commenting on the Tweetwalk discussed feelings of exclusivity, while 30% of posts about the Burberry brand or products focused on exclusivity.
Beware Backfiring Social Media Ads

While live social media campaigns can produce dividends, other report data indicates marketers considering negative, mocking or even charitable social media promotional campaigns should first carefully consider how consumers may react, as a poorly designed social media campaign can create the wrong type of online buzz.

Social Media Marketing: Some facts

Here are some facts about social media marketing and how small businesses are using social media:

The top benefit of social media marketing: The number-one advantage is
generating exposure for the business, indicated 81% of all marketers, followed
by increasing traffic and building new business partnerships.

Business owners were more likely to use
social media marketing (90+%) than
employees working for a business (81%).

About one in two
marketers found social media generated qualified leads

61.62% of marketers
who have been using social media
for years report it has helped them
close business. More than half
who spend 16 or more hours per
week find the same results.

Improved search engine rankings
were most prevalent among those
who’ve been using social media for
years, with nearly 80% reporting a
rise (and most reporting a strong
improvement).

Source: White paper source

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Are social media marketing agencies for small businesses?

I know ours is but the other day at an event listening to speaker after speaker on how they create their strategies for their clients I did question that several times.

The speakers were all employed by different social media agencies talking on what they were doing and the audience was composed of small business owners most with less than 10 employees. By the look on their faces, it was easy to see there was some disconnection in place.

One common strategy to attract Facebook people to like a page was to give something like an Ipad a day as a giveaway. Just on this the investment on the devices alone was around $24 thousand a month. Were there anything in place to convert those Ipad winners into buyers? Not really but the number of people liking your page will be really high.

Lots of people seeking free stuff with no intention of buying now or ever, not necessarily a very targeted audience seems to be a good thing. What is the use of having thousands of people like a page if they are not potential buyers? None. Not for a business.

It seems that is not clear to marketers that every action in business needs to have a clear path to profit since that is what business is all about. Even engagement needs to lead to increased level of trust and at some point to sales.

Another popular strategy is the use of infographics. Don’t get me wrong, I think this one can be very useful, but I couldn’t help but laugh when the speaker pointed out that it does bring a lot of traffic to a site while the bounce rate (number of people that visit that page and leave without doing nothing) goes over 90% and conversion rates are below 1/2 percent.

Again, if it is not going to bring targeted prospects, I’ll not build a list, they will go away without looking at anything else and they won’t ever buy, why would this traffic matter?

For big dumb companies that can afford to spend a lot of money just to be more visible and claim they are popular this makes sense. For the small business owner where money spent needs to bring results in the form of hot prospects and profits, these strategies are a waste of time. They may be cool, but they are not money well spent.

Facebook subscribe button: Keep your page or not

This is going to be the next big question: Should small businesses and solopreneurs keep a Facebook page or just rely on the new Facebook subscribe button?

It depends. Companies that need awareness for their brand need a page (even if they are ran by 1 or 2 people like ours)

Facebook pages offer tracking so you can understand your audience better and conversion.

Pages allow multiple admins to update the content.

Facebook pages allow you to customize tabs, create lead capture pages, show products and even sell.

You can use sponsored ads to promote the page and bring more people.

If these factors are not important for you, then the subscribe feature may be better for you. Less work and maybe more interaction.

Here is a comparison chart:

facebook chart

To allow subscribers click on edit profile and then on family and friends.

Below is an article by Mashable showing you how to benefit from the subscription feature:

When Facebook launched its Subscribe button on Wednesday, many were quick to note its implications for journalists, celebrities and other thought leaders. The new feature allows for users to follow public updates, and these are the people most often broadcasting their ideas.

Yet there’s more the average user can get on board with than meets the eye. The release came with a slew of additional features — including a more customizable News Feed and increased privacy — that users have been wanting for years. The trouble is, there are so many moving parts in this product launch. Users are now presented with a number of options, and they’ll need to dig deep to understand which pieces to take and which to leave.

We hope to make that process a little easier for you. Here are some key points you should know based on what type of user you are:

Super Users & Celebrities

If you’re kind of a big deal, you likely already have a Facebook fan page to update your followers on what you’re up to. The launch of the Subscribe button leaves you with two options:

1. Keep the fan page and continue to maintain two separate Facebook presences: profile and page. This strategy’s main pro is that pages are optimized for marketing. Profiles can’t be updated by multiple admins and fans are more acclimated to updates with an on-brand feel. Perhaps more importantly, profiles don’t have Facebook’s analytics tool Insights — and “they probably never will,” says Vadim Lavrusik, journalist program manager at Facebook and former Mashable community manger.
2. Do away with the fan page and merge your page likers into profile subscribers. By deleting your fan page, you will lose all page content. However, your likers will automatically be subscribed to your public updates. The biggest advantages? Profiles are easier to update via mobile than pages and people are prioritized over pages in search.
With either of these methods, you’ll have direct messaging capability (from your profile to your page likers or from your profile to your subscribers) and neither has a limit on the number of people who can follow your content (subscribers or likers — though profiles do have a limit of 5,000 friends).

Journalists & Artists

The Subscribe button is arguably most beneficial for journalists and artists. Though, in a sense, they’re public figures, these types of Facebook users likely aren’t well-known enough to justify a fan page.

If this sounds like you, the first thing you need to do is actively opt-in to allow subscriptions to your profile. You can then choose to allow subscribers to comment on your updates and control your notifications.

Another change to note is that when you unfriend someone, they stay subscribed to your public updates. This is important if you’ve been accepting friend requests from people you don’t know who want to follow your work. It can be uncomfortable to friend someone without knowing them personally. The Subscribe button allows you to unfriend these people and still reach them via public updates.

Finally, when composing updates you want your subscribers to see, be sure to set the privacy to Public. They won’t see it otherwise.

Parents & Teachers

The relationships parents and teachers should have with their kids and students on Facebook has always been a touchy subject. The Subscribe feature can help to make crossing the Facebook connection threshold less awkward.

Users can subscribe to others without enabling others to subscribe to them. This means teachers can allow their students to follow their public updates about school and classes without actually friending them (and accessing more personal information). That way, students can continue to update friends about their lives without worrying what might pop up in their teachers’ News Feeds.

For parents, this feature may work the other way around. Instead of asking your son or daughter what that Jaime So-and-So they used to hang out with is up to, you could subscribe to Jaime, whereas friending her might be uncomfortable. The feature could also be helpful if your kids aren’t OK with you watching their every virtual move. Brace yourself for a sensitive conversation at the dinner table.

Students & Average Users

For the occasional Facebookers who mostly use the service to keep up with friends and post photos, here’s the bottom line: You never have to see your Aunt Suzie’s FarmVille updates ever again. But, you can still see her photos, videos and status updates if you’d like.

Before the Subscribe button launch, it was either all or nothing when it came to blocking a person’s updates from your News Feed. Now you can control what types of updates you see from a person and how often. That means you can skip the virtual sheep without missing out on engagement notifications and puppy albums.

As of now, the feature is only available for tailoring updates from non-friends that you’re subscribed to. The Subscribe button, and this feature, will be rolled out to friend pages in the next few days, Lavrusik says.

Conclusion

As the virtual world grows, relationships and the ways we’re connecting with others are changing. The Subscribe button addresses issues about the depth of connection the term “friend” implies on Facebook.

Some critics say the feature goes against Facebook’s nature — that it was built on “friending,” not “following.” It’s important to note that the News Feed algorithm weights updates from friends as well as private posts more heavily than public ones. In addition, the Close Friends list Facebook rolled out on Tuesday makes the updates from your strongest relationships more prominent in your News Feed, and you can enable notifications specifically from friends in this list.

With the number of new social networks gaining speed, Facebook is and should be making changes to stay competitive. What’s important is that it doesn’t divert too far from its core. In this update, Facebook is only giving its users more options — which the majority may or may not take advantage.

Getting more views for your online videos

Never get tired of saying how online videos can boost your business. So easy to watch, nothing to download, just click play and consumer the content.

Online videos connect customer, prospects and companies on an emotional level.

Online videos are about storytelling. Storytelling is a key component in marketing today.

In order to get more views to your videos it is important to understand you need to be authentic, real, transparent.

Don’t try to make perfect, produced videos. Better to be real.

Spread the word: It is not enough to add your video to your site or just upload to YouTube. You need to share. Use all channels you have in order to do that. Facebook, Twitter, your blog, newsletter, postcards etc.
But pay attention: Send them first to your blog. Wait 2 days and then send them to YouTube or other video sharing site you use.

It helps to have a contest or a give away every now and then. It does attract more people to your videos.

Your audience can help you get there. Release the videos to them first. Make them feel special and ask them to share.

YouTube Demographics

Here are some interesting facts about YouTube demographics:

53% male 47% female

Medium age: 33 years old

47% are married

Median income: 74,000

69% at least college educated

Evenly split: East, West, South, Midwest

71% emplyed

15% student

64% considered themselves techie savvy